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Terms & Conditions

Tuje rešitve d.o.o. maintains this website to enhance public access to information about its work.

We make every effort to keep the information on this website as timely and accurate as possible. Nonetheless, we cannot guarantee its accuracy. If errors are brought to our attention, we will correct them. Tuje rešitve d.o.o., trading as Alles-Mooi, assumes no responsibility for any loss or damage caused by use or information on this site.

Copyright and reproduction

The content of this website is, unless otherwise indicated, copyright of Tuje rešitve d.o.o., trading as Alles-Mooi. Reproduction of the site’s content is authorized, provided that Tuje rešitve d.o.o., trading as Alles-Mooi, is acknowledged as the source.

Links to other resources

This website may contain links to other websites or resources. Please note that Tuje rešitve d.o.o., trading as Alles-Mooi, does not control and cannot guarantee the relevance, timeliness or accuracy of outside materials.

Security, storage and transfer of information

We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorized access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. If we are working with third parties we will require them to have in place similar measures to protect Your Information.

All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. You can update the personal information that you give us at any time by viewing your My details page.

Payment

Alles-Mooi would like to make your payment as convenient as possible and without hidden service charges.

  • Credit cards: We accept Visa and MasterCard (up to EUR 1.000)
  • Debit cards: We accept Maestro, Visa Electron and Visa Debit
  • PayPal: You shall be routed directly to PayPal.com during your order process

Bank transfers: As a rule, we do not accept bank transfers, however, contact us to inquire whether we can facilitate trade through this channel as well.

Complaints

In the unlikely event that your receive damaged goods, we at Alles-Mooi want to communicate very clearly when it comes to the topic of complaints. Please follow the steps below to initiate a complaint.

Step 1

Send us an email with the following info (where available): Contact us

  • Customer name and address where the goods were received
  • Invoice number and purchase date
  • Item name
  • a short description of the fault
  • one or two digital images in which you can see the damage or fault

Step 2

We will review the case as soon as possible and send you an email or contact you by phone  with instructions on how to proceed.

Step 3

Once the defective item has been returned to us, we will make sure that the issue is resolved as quickly as possible. This process may nevertheless take some time and we kindly ask for your patience in advance.  Please make sure to return any textile items in an unused condition in original packaging.

More info about our conditions for complaints handling

Warranty claims are granted in accordance with legal requirements. You have a statutory right to subsequent fulfilment (rectification or replacement) within the legal warranty period of two years from the date of delivery for any faults or damages. We will not accept liability for damage or faults arising from improper use, operation or storage, negligent or insufficient care and maintenance, overload, or improper repair. Details on warranty claims can be found in our Terms & Conditions.

 

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